healthy conversations

Seek first to understand. Then to be understood.”

STEPHEN COVEY

Do challenging conversations or situations fill you with dread?

Do they stick with you long after they’re over – somewhere in the background?

Is this straining relationships – or affecting your work, business or health?

If so, you’re not alone.

Challenging conversations can turn up anywhere. Getting your message across. Talking about money or debts. Dealing with customers. Complaints. Closing sales.

We can start them, participate in them and be blind-sided by them. At times the impact can be enduring.

Yet they often teach us more than an easy, flowing conversation does.

So, how do we learn from them and make them easier or more enjoyable? Reduce the residual impact? Turn them into healthy conversations?

It starts with looking at new ways to talk about uncomfortable topics and ways to deliver information others don’t want to hear. As well as knowing how to respond to things you don’t like – or don’t want – to hear.

the healthy conversations program*^#

Developing healthier communication skills is about improving conversations or contact with others. Challenging or scary conversations become easier. Outcomes, solutions and results improve and often take less time. Plus, reducing the residual impact on yourself and others leads to improved health and wellness.

This program has evolved over many years. It challenges you to look at things differently. It also helps you unlock your ability to find the right words, know how to say them – and finish all conversations the way you want.

Through working with an approach used successfully by thousands of people you’ll also know we’re on the path together as we work from your real-time, real-life examples.

Here’s what you’ll learn:

• What makes conversations challenging – and how to respond rather than react.
• What to say so people will want to listen – and hear what you say.
• Effective ways to improve sales and service outcomes.
• How to unlock the hidden power of understanding and empathy.
• Why healthy conversations aren’t always about getting – or giving – what someone wants.
• Strategies for handling challenging conversations, customers or complaints more effectively.
• How to cope with confrontation or criticism, bounce back from rejection – and leave conversations behind.

And what you’ll work on: 

• The fundamentals of confident communication.
• Transaction-based vs relationship-building conversations.
• Navigating the fine line between escalation and empathy.
• How to feel in charge of any conversation or situation.
• Stepping back and looking after you.
•  The Failsafe Approach for managing challenging conversations and situations. 
• Action Plans.

Program Formats: A range of program formats are available for individuals and teams.

^{*Program design is tailored to address personal, work, service, complaint resolution or selling conversation needs.}

^{# Delivery is tailored to meet personal, organisation, team, industry needs.}

Who would benefit from attending?

• Small Business Owners who want to build better businesses and teams.
• Managers and Leaders who want to lead and support their teams.
• Front-line Team Members wanting to respond better to calls and situations.
• Anyone aspiring to become a more confident, skilled communicator.

Programs

We deliver online and face-to-face programs.

If you prefer, you can contact Anne on +61 493 119 721, or send an email to answers@livepresent.com.au.