healthy conversations program

Why attend?

If you’re feeling under-appreciated (and unsupported). If any awkward or challenging situation sends shivers down your spine or leaves you struggling to speak. If you’re anxious about introducing yourself to strangers, we can help you to:

Understand why
Establish your and others’ expectations quickly
Handle challenging conversations confidently and tactfully
Express your ideas and opinions so people will want to listen
Cope with criticism and bounce back from rejection

healthy conversations program format

Practical, informative, and delivered in Anne’s engaging and entertaining style, this program comprises a foundation module and four optional add-on modules, all outlined below. The foundation module is a stand-alone program that can be completed with or without any add-ons to get you started. Or modules can be combined and tailored to suit your unique needs.

foundation module. healthy conversations: foundations for success
add-on 1. healthy work conversations
add-on 2. healthy service conversations
add-on 3. healthy selling conversations
add-on 4. healthy conversations: managing challenging conversations, feedback and complaints

Who would benefit from attending?

Anyone aspiring to become a more confident, skilled communicator
Small business owners who want to be more persuasive marketers
Team members and the people who lead them

Delivery

We offer online and face to face events in line with current Covid-19 guidelines.

foundation module.

healthy conversations: foundations for success

Life teaches us about communication. What works. Timing. Being kind or being right. And we often learn the most through getting it wrong – whatever that means.

Anne focuses on the emotional (mental) roadblocks that discourage people from speaking up in the face of stressful or challenging situations. She challenges the ingrained reactions and responses that sabotage communication and build barriers between individuals.

This foundation program equips you with a communication tool-kit starting you on the road to:

balance speaking with listening and hearing
create an environment for open communication – or remove yourself from one that isn’t
find head-space and thinking time when there is none
identify and respond to communication styles – yours and other peoples
effectively manage challenging conversations through remaining calm and feeling in charge
start and end conversations on the right foot
play your part in leaving interactions on a good note

Keep reading to find out about the add-on modules. Or contact us to get started:

FIND OUT MORE

add-on 1. healthy work conversations

Are you creating your workplace stress – at home or outside the home?

Workplaces are a haven for unhealthy communication and misunderstandings. The power base is different. It can be risky to speak up or even participate in a conversation.

They can be a breeding place for stressful or challenging situations with suppliers, customers, co-workers, or bosses that will only escalate if left unaddressed.

This add-on module focuses on finding your voice and knowing when and how to use it when the stakes are high.

Attendees work through exercises that help maintain a sense of feeling in charge in any workplace situation.

add-on 2. healthy service conversations

Indifferent service kills customer relationships and drain your profits.

Quality, consistent service doesn’t just happen. It is a combination of process and communication skills.

This add-on module delves deeply into critical aspects of exceptional service. From understanding the sales-service communication loop, uncovering expectations and needs, providing information and recommendations, to managing feedback and complaints.

It equips attendees with superior communication skills for nurturing healthy ongoing relationships with customers, clients, suppliers and co-workers. Importantly, it teaches more about how to finish each interaction on a positive note – and that it isn’t always about giving people what they want.

add-on 3. healthy selling conversations

Most critical moments in your life and career involve selling something to somebody — an idea, a product, a service.

Understandably, most people are reluctant to give their business to, or offer friendship with, someone they don’t feel personal chemistry with or can trust.

Anne takes a fresh approach to the art of selling. She teaches 5 trust and relationship-building skills in a way that makes it easier for you to attract more customers and a loyal following. From establishing rapport, understanding needs and goals, reframing objections, suggesting and assisting to buy, right through to keeping promises.

add-on 4. healthy conversations:
managing challenging conversations, feedback and complaints

Are you enjoying life or work less because of tough conversations with others?

You can be risking your hard-won reputation or future revenue because of not knowing how to manage conversations, feedback or complaints. Poorly managed, they can bring the wrong kind of attention – and be a significant drain emotionally and financially.

Anne offers a simple roadmap with a proven track record for handling even the most challenging of encounters. Personal. Co-workers and Bosses. Customers. Suppliers.

In this add-on module you’ll acquire proven skills that leave others knowing they are heard, respected and valued – even when they don’t get the outcome they want. Most importantly, you will know you’ve done what you can to keep the door open for future communication.

We’d love to have you join us